Privacy Statement

Purpose
As part of presenting our services, we collect certain personal data relating to you in order to facilitate our relationship with you and provide you with the best possible information. Through this Privacy Statement, we aim to explain our practices and policies regarding the collection, use and sharing of data and cookies collected from or about you.

How We Collect Your Data
Your data is collected when you contact us through our contact form, by telephone or email, or through any other means by which you may provide us with your data.

What Data We Collect and Why
The information below describes the data we collect from you, the purposes for which we use it and why it is necessary in each case.

Purpose of Data Processing
Personal Data
Why the Data Is Necessary

Communication and Enquiry Management
Personal identification details (full name) and contact details (postal address, telephone number and email address).
This information is necessary to ensure effective communication and the proper handling of enquiries, complaints and problems. We have a legitimate interest in providing the best possible experience to our customers.

Newsletter Subscription
Personal identification details (full name) and contact details (postal address, telephone number and email address).
This information is used so that you can receive news and offers from our company after providing your consent.

Customer Satisfaction Survey / Website Evaluation
Personal identification details (full name) and contact details (postal address, telephone number and email address).
This information is used for your participation in a Customer Satisfaction Survey, subject to the specific conditions established by the applicable legal framework and after you have provided your consent.

Collection and Management of Job Applications
Personal identification details (full name), contact details (email address and telephone number), and any information provided by the user in the attached CV.
All personal data and information submitted through the online job application form will be used only to the extent necessary for the assessment and management of job applications and for statistical purposes.

Collection and Management of Partnership Applications
Personal identification details (full name of the responsible representative), contact details (postal address, email address and telephone number), and company details (company name and business activity).
All personal data and information submitted through the online partnership application form will be used only to the extent necessary for the assessment and management of partnership applications and for statistical purposes.

How Long We Retain Your Data
It is our policy to retain your data only for as long as necessary for the purpose for which it was collected, in accordance with the principles of data minimisation and storage limitation. For all the purposes described above, your data will be retained for at least five (5) years following the end of our customer relationship. We also align our data-retention practices with any changes arising from the exercise of your personal-data protection rights.

Disclosure of Personal Data to Third Parties
We will not transfer, disclose or rent your personal information to any third party or entity in any manner other than as described in this Privacy Statement. Our company transfers personal data to third parties that process personal data on its behalf.

Data is transferred only to partner companies that provide services for the distribution of advertising material and personalised offers. Data may also be transferred to businesses working with us for the purpose of assessing the quality of the services provided and evaluating our products and services. Access to the data is also granted to independent service providers that developed our website, as well as to providers offering technical support and/or hosting services required for its operation.

We endeavour to ensure that all such third-party or independent service providers use your personal data solely for the provision of the services they are contractually required to deliver. We also enter into agreements with these independent contractors requiring them to comply with the personal-data protection standards prescribed by law and to use the data only for the purposes for which it was transferred to them.

Finally, we reserve the right to disclose your personal information to third parties if we are required to disclose or share your personal data in order to comply with any legal or regulatory obligation.

Data Security
We make every reasonable effort to protect our users against unauthorised access to, or alteration, disclosure or destruction of, the information in our possession. In particular:

• We encrypt data transmitted to and from the website using SSL.
• We review our data-collection, storage and processing practices, including physical security measures, to protect against unauthorised access to our systems.
• Access to personal information is limited to our employees and partner organisations that need this information in order to provide services to us. These partner organisations, and the measures used to protect your data, are expressly described in this Privacy Statement (Section 5: Disclosure of Personal Data to Third Parties).

Access by Minors
Our website is intended for adults and not for children or minors under the age of 16. If you are under 16, you may use our website only with the involvement and approval of a parent or guardian.

Use of Cookies
A “cookie” is a small text file downloaded to your device when you visit a website. It enables the website to obtain certain information from your browser, such as your preferences. We believe it is important for you to know which cookies are used on our website and why they are used. The two main categories of cookies used on our website are strictly necessary cookies and third-party cookies.

Strictly Necessary Cookies
These cookies are essential for the proper operation of our website and enable you to browse the website and use its features, including access to secure areas. Without these cookies, certain website services and functions cannot be provided.

Third-Party Cookies

Third-party cookies include performance, functionality and advertising/targeting cookies.

• Performance cookies: These cookies collect information about how visitors use the website, such as which pages they visit most frequently and whether they receive error messages from web pages. They do not collect information that identifies a visitor. All information collected by these cookies is aggregated and therefore anonymous. It is used solely to improve how the website operates.
• Functionality cookies: These cookies allow the website to remember choices you make, such as your username or the region in which you are located, and provide more personalised features. They may also remember changes you have made to the website or be used to provide services you have requested, such as online chat or social-media features. The information collected by these cookies may be anonymised and cannot track your browsing or activity on other websites.
• Advertising/targeting cookies: These cookies are used to provide content that is more relevant to you and your interests. They are also used to deliver targeted advertisements or offers, limit the number of times an advertisement is displayed and help measure the effectiveness of advertising campaigns. They may also record the websites you have visited in order to identify the most effective online marketing channels and reward external websites and partners that referred you to our website.

You can change your consent regarding the use of third-party cookies here.

Your Personal-Data Protection Rights
At any time while your data is being retained or processed, you have the following rights and may submit the corresponding requests:

• Right of access: You have the right to access the personal data we hold about you.
• Right to rectification: You have the right to have inaccurate or incomplete data we hold about you corrected.
• Right to erasure: You may request that the data we hold about you be deleted from our records, and we are required to comply with your request in certain circumstances.
• Right to restriction of processing: You have the right to request that the processing of your personal data be restricted, and we are required to comply when specific conditions apply.
• Right to data portability: You have the right to request that the data we hold about you be transferred to another organisation.
• Right to object: You have the right to object to the processing of personal data relating to you, subject to specific conditions.
• Right to withdraw consent: Where “Consent” is the legal basis for processing your data, you have the right to withdraw your consent at any time.

All requests concerning the rights described above may be submitted through the pages of our Privacy Centre.

The procedure for handling requests concerning the rights described above is as follows: We will assess your request and inform you of its progress and outcome (approval, partial approval or rejection) as soon as possible and, in all cases, within one month of its submission. If our company rejects your request regarding the personal-data protection rights described above, we will inform you of the reasons for the rejection. You have the right to lodge a complaint directly with the competent supervisory authority and with our company’s Data Protection Officer.

We reserve the right to reject requests that are unjustifiably repetitive, require disproportionate technical effort, have disproportionate technical consequences, jeopardise the privacy of others or are impossible to fulfil.

Changes to This Privacy Statement
Our Privacy Statement may change from time to time. We endeavour to review and update this Statement regularly in order to comply with legal and regulatory requirements while providing the best possible protection for your personal data. Any changes to the Privacy Statement will be published on this page.

Contact Person for Matters Concerning Your Data
This website belongs to DORTIS & ASSOCIATES. If at any time you believe that we are not complying with the provisions of this Statement, or if you have any other concern relating to data protection, please contact us by email at dortis@otenet.gr. Our Data Protection Officer is Ms Maria Danou.